FREQUENTLY ASKED QUESTIONS
Weaning time varies by parrot species and also depends on how much experience the person has that is doing the hand feeding. For most cockatoos expect 4 months, this also applies to the large macaws. We wean our Greys and Eclectus around 100 days. One of the biggest mistakes you can make is weaning a baby too early, so we take our time and allow the babies to tell us when they are ready.
We ship all our birds and Eggs via a USPS or Cargo and Airline service so that they are properly taken care of. They are shipped in either wooden carriers or plastic pet kennels. They ride in a special climate-controlled and pressurized compartment on the plane. They are not shipped in the same compartment as the passenger luggage. We use the airlines or USPS because it is the fastest way to transport birds and Parrot Eggs worldwide. Although traveling is not that hard on them, we do not like to make them spend any more time than absolutely necessary in transit. For this reason, we also look for the shortest route and always schedule direct flights if possible.
No. The worst that has happened is one time the bird missed a connecting flight, but the airline was able to get the bird on the next scheduled flight, and the bird arrived safely and in good health with only a three-hour delay.
Harmful Plants(first source): Amaryllis–bulbs, American Yew, Avocado, Azalea-leaves, Balsam Pear – seeds, outer rind of fruit, Baneberry – berries, root, Bird of Paradise – seeds, Black Locust – bark, sprouts, foliage, Blue-green Algae – some forms toxic , Boxwood – leaves, stems, Buckthorn – fruit, bark, Buttercup – sap, bulbs, Caladium – leaves, Calla Lily – leaves, Castor Bean – also castor oil, leaves, Chalice Vine/Trumpet vine, Christmas Candle – sap, Clematis/Virginia Bower, Coral Plant – seeds, Cowslip/Marsh Marigold, Daffodil – bulbs, Daphne – berries, Datura – berries, Deadly Amanita, Death Camas, Delphinium, Deffenbachia/Dumb Cane – leaves, Eggplant – fruit,
Elephants Ear/Taro – leaves, stem, English Ivy berries, leaves, English Yew, False Henbane
Fly Agaric Mushroom – Deadly Amanita, Foxglove – leaves, seeds, Golden Chain/Laburnum
Hemlock – also water the plant is in, Henbane – seeds, Holly – berries, Horse Chestnut/Buckeye – nuts, twigs, Hyacinth – bulbs, Hydrangea – flower bud, Indian Turnip/Jack-in-Pulpit
Iris/Blue Flag – bulbs, Jack-in-the-Pulpit, Japanese Yew – needles, seeds, Java Bean – Lima bean – uncooked, Juniper – needles, stems, berries, Lantana – immature berries, Larkspur, Locoweed
Lords and Ladies/Cuckoopint, Marijuana/Hemp – leaves etc.
We do not believe that talking ability differs between the sexes – regardless of the species. We have some outstanding male and female talking birds, however, Cockatiels and African greys are an exception, Males are more likely to talk, but we do know of several female Cockatiels that talk.
We guarantee all items will be received in 100% usable condition. If there are issues regarding major purchases such as cages or livestock then we will handle them on a case-by-case basis. We want your business and are fair regarding all issues that may arise.
Our shopping cart saves your items, so you can easily go back and forth to the website and your shopping cart.
Must be done within 4 hours, and can only be done prior to your order being shipped. If your order has not been picked up by the shipper then we are glad to make changes or cancel your order for no fees or charges.
An un-weaned bird is a bird that is still a baby, and as such needs to be fed by either a parent bird or a surrogate. When the bird is able to eat on its own then it is weaned. We strongly believe that responsible bird and pet stores should only sell weaned birds for many reasons. The main reason is that regardless of what the store will tell you, it is not simple to hand feed and the risk of death and/or injury and/or behavioral issues increase dramatically when a novice attempts to hand-feed. Is it possible? Absolutely. Is it prudent? Absolutely not. On certain occasions we will sell un-weaned birds to professionals who can prove their hand feeding skills, but these birds are sold without any guarantee whatsoever..
Absolutely. We have the strongest bird guarantee in the country, and more importantly, we stand behind our guarantee. The guarantee is simple: We guarantee that we are selling you a perfectly healthy bird. To verify that guarantee, within five days you need to go to an Avian Vet and get any and all testing you prefer to do on your bird, at your expense. We can guide you as to the tests we suggest. If the results are not perfect but the bird can be easily treated, then we pay for all mediparrotions and all treatment. If the results are unacceptable then we either replace your bird or refund 100% of the purchase price of your bird, at our option.
We have a very powerful search engine within our store- there is a box on the top of every page that says “Enter Item # or Keyword Here” so just enter your search term and hit search. You will then be able to sort your results based on a number of criteria. Please contact us if you have any suggestions that can make your shopping experience more efficient and fun.
We offer high quality boarding at the store or house calls to care for your birds when you are away. We were the first bird boarding facility in the country to require Psittacosis testing on an annual basis to guarantee that when you bring a healthy bird in for boarding, you will take home a healthy bird. Many vet facilities now follow this same procedure, as do other reputable stores. The fees for boarding are listed on this web site; they are very reasonable.
There is a 20% restocking fee on all non-defective returns that are returned in perfect, unused condition and un-opened. If the item has been opened there is a 30%-50% restocking fee, depending on the item. If the item has been used, there are no refunds. Buyer pays return shipping in all instances except for defective product.
You will be sent tracking information once your order is shipped.
Any item with a satisfaction guarantee has the guarantee written on the package: the buyer should contact the manufacturer directly for instruction on how to obtain a refund.
We will not share any of your personal data with any third party for any reason whatsoever. Our store is on the Yahoo Merchant platform, is a secure site, and has one of the most sophistiparroted fraud detection software and privacy protections available. So, rest assured, no one can steal any of your personal data or credit card information on this site. We have operated this site for over ten years without incident. It is safe to order online from us.